In FEA Create, there are a few common reasons this can happen. This guide will walk you through each issue and show you how to fix it.
1. Email Marketing Isn’t Turned On
FEA Create won’t send marketing emails unless this is active.
What to do: Email [email protected] to have it switched on. Make sure your billing details are added in Settings > Billing in FEA Create.
2. Email Domain Isn’t Verified
You need to add a dedicated email domain to send emails reliably. Without verification, messages may bounce or go straight to spam.
What to do: Add a dedicated email domain in FEA Create and complete the verification process.
Error code: 550 5.7.1 – your domain isn’t recognized.
3. Email Settings Are Not Correct
Your “From” email needs to match your domain and security settings like SPF, DKIM, and DMARC need to be set up.
What to do: Use a domain-based email (e.g., [email protected]) and check your authentication settings. Ensure you have a dedicated email domain connected.
Error code: 554 5.7.0 – sending blocked due to missing authentication.
4. Problem with Your Email Content
Sometimes the email itself triggers spam filters. Common triggers include:
Too many links
Large images or attachments
Words that sound “salesy” like FREE or BUY NOW
What to do: Keep emails simple and professional. Avoid too many links or repeated words.
Error code: 552 5.2.2 – email too large or blocked.
5. Sending Limits for New Addresses
New email addresses need to be “warmed up” before sending large campaigns. Sending too many emails at once can trigger blocks or reduce deliverability.
What to do:
Warm up new email addresses gradually by sending a small number of emails at first.
Batch send your campaigns instead of sending all at once.
Error code: 421 4.7.0 – sending limit reached.
6. Problems with the Recipient’s Email
Emails to invalid, closed, or full inboxes will bounce.
What to do: Regularly clean your email list and remove addresses that bounce.
Error code: 550 5.1.1 – recipient doesn’t exist.
7. Suppressed or Blocked Emails
FEA Create automatically stops sending to addresses that previously bounced, unsubscribed, or reported spam.
What to do: No action needed. If someone wants to receive emails again, they need to re-subscribe.
8. Temporary Mail Server Problems
Sometimes the recipient’s server is down or busy, causing temporary failures.
What to do: Usually, the issue resolves itself after a few retries.
Error code: 421 4.2.0 – server temporarily unavailable.
9. Spam or Blacklist Issues
Emails may be blocked if your domain or IP address has been flagged as spam.
What to do: Keep your list clean, avoid spammy content, and only email people who opted in.
Following this guide will help you troubleshoot email issues in FEA Create and improve the chances of your messages reaching your audience.