How to Train Your Conversation AI Bot in FEA Create
Training your Conversation AI bot helps it give accurate and helpful answers to your customers. You can use the Web Crawler and Custom Bot Responses tools in FEA Create to build your bot’s knowledge base. The more relevant information it has, the better it can support your customers.
Why Train Your Bot
Improved Accuracy – Your bot will use real data sources to give precise answers to customer questions.
Better Efficiency – Automated replies save time for you and your customers.
Consistency – Customers get the same high-quality information every time.
Scalability – Your bot can handle more conversations without extra team resources.
To get started, go to Settings then open the AI Agents, then the Conversation AI tab.
Step 1: Choose Your Bot
Click on the name of any bot you’ve already created. Training materials apply to all bots, so it doesn’t matter which one you select.
Step 2: Open the Bot Training Tab
Click the Bot Training tab to start teaching your bot how to respond accurately.
Step 3: Select or create a Knowledge base
In Bot Training, choose Knowledge base.
Select an existing knowledge base if you already have one.
If you do not have one, click Create new and give it a name.
After creating or selecting a knowledge base, you can add content to it.
Step 4: Add Custom Bot Responses (FAQs) to the Knowledge base
With your knowledge base selected, add Custom Bot Responses for common questions.
For each FAQ, include the question variations the customer might use and the exact answer you want the bot to give.
Best practices:
Keep answers short and clear.
Add variants of similar questions so the bot recognises different ways customers ask the same thing.
Update responses when your policies or offers change.
Step 5: Add web sources to the Knowledge base
Use the Web Crawler to bring public website content into your knowledge base.
Choose whether to crawl a single URL, a URL path, or an entire domain.
Enter the URL and click Get Data. The crawl time depends on the number of pages.
When the crawl finishes, select the pages you want to include and add them to the knowledge base.
Important: If you add a Google Doc, make sure its share setting is set to Anyone with the link.
Step 6: Save and train the bot
After your knowledge base contains FAQs and any web sources you want, save your changes.
Back in the Bot Training tab, confirm the knowledge base is selected for the bot and start the training process.
Test your bot by asking example customer questions and refine the knowledge base as needed.
There are no costs to test your bot in this testing area.
What happens if the bot cannot answer a question
The bot can ask for clarification or escalate the conversation to a human team member based on your settings.
Frequently asked questions
How often should I update the knowledge base?
Update it every few months or after major changes so the information stays accurate.
Can I use multiple URLs for training?
Yes. Repeat the Web Crawler steps to add multiple sources to the same knowledge base.
How can I check my bot’s accuracy?
Test it with customer style questions, review its answers, and update FAQs or web sources where needed.
What works best for Custom Bot Responses?
Use clear facts like pricing, policies, and step by step instructions so your bot gives reliable answers.