If you need to make changes to a customer’s subscription, such as adding or removing a product, changing quantities, or adjusting dates, here’s how to do it in FEA Create.
Step 1: Open the subscription
Go to Payments → Subscriptions
Find the subscription you want to update
Click the three dots on the right and select Update
You can also open the subscription details and click Update under Actions
Step 2: Make your changes
Add a product – Click the + button. Only products with the same billing frequency will appear.
Remove a product – Click the bin icon next to the product name.
Update quantities – Change the number in the quantity box.
Edit dates – Update the start date for scheduled subscriptions or the end date for active ones.
Step 3: Review and save
Check the preview to see your changes, including products, quantities, dates, and the updated total.
Click Confirm to save. Changes take effect from the next billing cycle.
Note: Charges aren’t prorated. Any updates will start from the next charge date.
Good to know
Past transactions won’t change – Updates only apply to future payments.
Billing date stays the same – Your schedule won’t shift.
Adding multiple products – You can add more than one, as long as they share the same billing frequency.
History of changes – You can view all changes in the subscription details.
Trial periods – Adding or updating products in an active subscription skips any trial. If the subscription is still in trial, the new product will also trial until the original end date.
Set-up fees – These will be applied in the next billing cycle if the new product or extra quantities have a set-up fee.
Coupons – If a coupon applies, it will also apply to new products from the next billing cycle.
Editing restrictions – You can only update subscriptions that are Scheduled, Active, or Trialing. Cancelled, overdue, or unpaid subscriptions can’t be changed.
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Step 1: Access the subscription
Go to Payments → Subscriptions.
Select the subscription to be modified.
Open the menu and click Update.
Alternatively, you can also open the Subscription Details page and view the Update option under Actions
Step 2: Make changes
To add a product, click the '+' button. Products available will match the billing frequency of the subscription.
To remove a product, use the delete icon next to the product name.
To update quantities, adjust the number in the Quantity field.
To edit dates, select the Start Date (for Scheduled subscriptions) or update the End Date (for Active subscriptions).
Step 3: Review and save
A preview will display updated products, quantities, dates, and new total amounts.
Confirm the changes to update the subscription.
The new settings will apply from the next billing cycle onwards.
Note: Functionality to prorate charges is coming soon. Currently the new total would apply on the next charge date.
Frequently Asked Questions
Does changing a product or quantity affect past transactions?
No, past transactions remain unchanged. Updates only apply to future billing cycles.
What happens to the charge date when changes are made?
The charge date does not change. All updates take effect on the same billing schedule.
Can multiple products be added at once?
Yes, as long as they share the same billing frequency.
Where can modification history be found?
All changes are logged under the Subscription Details page for reference and auditing.
What happens if the product has a trial period and is now being added to a Subscription?
Trial periods would be skipped or not considered if a product is added to an ongoing 'Active' Subscription or if Quantities of the product are changed for an ongoing 'Active' Subscription.
If the Subscription is in 'Trial' state, the new product will also trial till the original Subscription's trial date and all the charges would apply on the next billing cycle, after the trial ends.
What happens if the product has a trial period and is now being added to a Subscription?
Set-up fee would apply to the total as a one-time charge, applicable on the next billing cycle, if the newly added product has a set-up fee associated with it. Also, if quantities of an existing product are increased and the product has set-up fees, these would be charged for the additional quantities on the next billing cycle.
If the Subscription is in 'Trial' state, the new product's set-up fee will be charged on the next billing cycle i.e. when the trial ends.
What happens if the Subscription has an ongoing Coupon?
If the Subscription has an ongoing Coupon, if the coupon is applicable on the newly added product, it would apply on the new product from the next billing cycle.
Note: An option to change coupons from an ongoing Subscription is coming soon.
Can I modify a Subscription with Cancelled or Overdue or Unpaid statuses?
No, only the following Subscription statuses allow modification - Scheduled, Active and Trialing