In this tutorial, we'll guide you through the process of connecting your Instagram and Facebook accounts in FEA Create. This integration enables you to seamlessly respond to direct messages (DMs) from both platforms directly from your FEA Create dashboard. Additionally, you can set up workflows to automate responses to incoming messages. Let's get started:
Connecting Instagram and Facebook Accounts
Access Settings: Navigate to your FEA Create dashboard and locate the "Settings" section.
Integrations: Scroll down until you find the "Integrations" option.
Connect Accounts: Look for the Facebook and Instagram icons and click on "Connect."
Authenticate: A new window will open, prompting you to log in to your Facebook account if you aren't already logged in.
Select Pages: Choose the Facebook business page associated with your Instagram business page.
Connect: Once you've selected the appropriate page, click "Connect to Facebook and Instagram" to initiate the connection process.
Additional Options: You can also select an ad account if desired and ensure that options like "Receive Instagram DM messages" and "Messenger" are turned on based on your preferences.
Save Settings: Click "Save" to confirm your selections and complete the integration process.
Accessing Direct Messages
Return to Dashboard: After saving your settings, return to your FEA Create dashboard.
Conversations: Navigate to the "Conversations" section.
View Messages: Any new DMs received on Instagram or Facebook will now appear in your dashboard's conversation panel.
Respond: You can respond to messages directly from the dashboard, streamlining your communication process.
Automating Responses with Workflows
Workflow Setup: Utilize FEA Create's workflow feature to automate responses to incoming messages.
DM Features: Within your workflows, leverage the DM features to set up automated responses based on specific triggers or criteria.
Customization: Customize your workflows to tailor responses to different types of messages or inquiries.
By connecting your Instagram and Facebook accounts in FEA Create, you can manage your social media interactions and provide responses to your audience. Whether you're handling customer inquiries, engaging with followers, or nurturing leads, this integration streamlines your workflow and enhances your overall social media management experience.