In this tutorial, we'll guide you through the process of purchasing a phone number and setting up A2P confirmation in FEA Create. This will enable you to send text messages and make phone calls directly from the platform, eliminating the need to use third-party services like Twilio. Let's get started!
Understanding Phone Number Setup in FEA Create
Having a dedicated business phone number in FEA Create allows you to maintain professionalism and streamline communication with your clients without disclosing your personal number. Please note that purchasing a phone number incurs an additional cost, which is not included in your FEA Create subscription.
Additional Costs:
Purchasing your phone number: Aproximately $1 - $2 (can vary based on your country)
Outbound calling: $10 of credits allows you to make approximately 510 calls
Inbound calling: $10 of credits allows you to receive approxmiately 810 calls
SMS Messaging: $10 of credits allows you to send approximately 900 messages
Please note these charges may change based on your country and what number you are calling or messaging.
Prerequisites:
Before proceeding, ensure that:
Your company billing is activated in the FEA Create dashboard.
You understand that setting up a phone number incurs additional costs.
Steps to Purchase a Phone Number:
Access Company Settings:
Log in to your FEA Create account and navigate to the settings.
Go to "Company Billing" and ensure your card details are added.
Purchase a Phone Number:
In the settings menu, select "Phone Numbers."
Click on the "+" icon to add a new number.
Choose the option for both SMS and call capabilities.
Select your country and desired area code.
Filter the available numbers if needed and choose one.
Proceed to buy the selected number, and the cost will be charged to your card.
Setting Up A2P Confirmation for SMS:
Access A2P Registration:
Navigate to the settings and select "Phone Numbers."
Under A2P Registration, click on "Start Registering."
Choose between registering for a brand or campaign.
Complete Registration Form:
Fill in the required details, including business entity, tax ID, and contact information.
If you don't have a tax ID, select the appropriate option.
Provide your business name and address.
Submit Contact Information:
Enter your personal phone number for verification.
Complete the registration form and submit it.
Confirmation Process:
It may take 7 to 10 days for the A2P registration to be completed.
Monitor the status of your registration in the FEA Create dashboard.
Utilizing SMS and Call Features:
Once your A2P registration is approved, you can start using the purchased phone number for SMS and calls directly from FEA Create.
Send text messages to clients, update them about appointments, or use call reminders to keep them informed.
You can also access your calls and messages using the FEA Create App available for download on the Apple Store or Google Play Store.
Additional Notes:
If you encounter any issues or receive a message indicating that the service is not activated, reach out to the FEA Create support team at [email protected] for assistance.
Stay tuned for more tutorials and trainings on leveraging SMS and call features in FEA Create.
By following these steps, you can seamlessly integrate SMS and calling functionalities into your FEA Create workflow, enhancing communication with your clients and boosting your business productivity. If you have any questions or need further assistance, don't hesitate to reach out to our support team.